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Services Case Studies

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Case Code Case Title Case Studies Structured Assignment Teaching Notes Re-Print Permission
HRM0032A Tata Consultancy Services: Developing talent pool
GRS0184K Citigroup’s Expansion Strategies in Russia
GRS0183A Banca Bilbao Vizcaya Argentina's Growth Plans
GRS0175 Walt Disney Company (A): The Emerging Markets Strategies
GRS0131C Growth Strategies of WuMart: The Wal-Mart of China
GRS0110A eBay in China- A Difficult Bid
GRS0012P HSBC’s Growth Strategy
GOV0031 XFML: Betting on China – International Financing, Emerging Markets and Corporate Governance Risks
FAC0040K Agricultural Bank of China: Unbanking on the Banking Reform
FAC0039B Payment Systems in India - Reserve Bank of India’s Strategic Approach
ENT0021C Technology and Business Incubation in India-Challenges and Opportunities
DIS0024B Starbucks' Diversion from Coffee: Will it work?
DIS0022K NYTimes: Diversifying Online Revenue
DIS0021C Google’s Diversification – Is it the Right Move?
CSR0043K Blood Diamond: A Hollywood Flick Inspiring Business Ethics?
CSR0042P Orkut– Google's Social Networking Website
CSR0041K The Rise of Social Networking Websites
CSR0038K Fast-Food Retailers in the US: Still Going the Trans-Fat Way?
CSR0037K Internet Censorship: The Ethical Dimension
CSR0036A The ‘Green’ Challenge for IT industry



    Executive Inerviews

  • Richard B ChaseRichard B Chase

    Richard B Chase is considered the founder of the field of Service Operations Management
    Speaks on Building Trust
  • Shantanu DuttaShantanu Dutta

    Shantanu Dutta is currently the Vice Dean for Graduate Programs at Marshall School of Business USC.
    Speaks on Building Trust
  • View All Executive Interviews»


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