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Services Case Studies

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Case Code Case Title Case Studies Structured Assignment Teaching Notes Re-Print Permission
VCA0014 Zara: The Spanish Fashion Chain’s Global Expansion: Is it Moving Too Fast?
VCA0013 Anders Moberg at Ahold: Turnaround Strategy with Re-engineering the Value Chain
TRT0050C Wal-Mart’s withdrawal from South Korea
TRT0045P Keeping Swissair in the Air
TRT0044P JetBlue: Too much turbulence
TRT0038B Hong Kong Disneyland: Appeasing the Dragon
TRT0035A Pitney Bowes in 2006
TRT0031 NBC Universal Inc.: Managing in Troubled Times
TRT0030 Paramount Pictures' Troubled Times: Can Someone Script a Turnaround?
TRT0027 Managing Reputation: Wal-Mart vs. Starbucks
SVM0004P UPS in 2006: Customer Service & CRM Initiatives
SUP0010P Nike's tryst with succession strategy
SUP0008A Succession Issues at National Amusements: Sumner Redstone's Dilemma
SUP0006 CEOs@Nike: Succession Guaranteed?
SEP0014 Vikram Akula's SKS Microfinance Pvt. Ltd.: The Making of a Successful Microfinance Institution
SEP0012 StreetShine, UK's Social Enterprise: Making the Business to make a Difference
SEP0009 Cambodia's ACLEDA: From Microfinance to Banking
SEP0008 Nick Negroponte's 'One Laptop Per Child (OLPC)' Program: A New Dimension of Public-Private Partnership?
SDN0010 VF Corp.: The World's Largest Apparel Maker's Retail Expansion Strategies
SDN0009 The Otto Group: Germany's Leading Private Retailer's Multi-channel Sales Strategy



    Executive Inerviews

  • Richard B ChaseRichard B Chase

    Richard B Chase is considered the founder of the field of Service Operations Management
    Speaks on Building Trust
  • Shantanu DuttaShantanu Dutta

    Shantanu Dutta is currently the Vice Dean for Graduate Programs at Marshall School of Business USC.
    Speaks on Building Trust
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