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Services Case Studies

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Case Code Case Title Case Studies Structured Assignment Teaching Notes Re-Print Permission
GRS0076K US Retailing Saks Fifth Avenue's Holiday Strategy
GRS0073 StanChart in South Korea: Expanding Through Inorganic Growth Strategies
GRS0070 AstraZeneca's Growth Strategies
GRS0069 Sanofi-Aventis: Jean Francois Dehecq's Growth Strategies
GRS0068 QUALCOMM: The US Chipmaker's Growth Strategies
GRS0067 Prudential plc in Asia: Growth Strategies
GRS0066 Wachovia Corporation: The US Bank's Expansion Strategies
GRS0064 AXA in Asia: The Growth Strategies
GRS0059 Caremark Rx Inc.: Growth through Pharmacy Benefit Managers
GRS0058 Adobe Systems: Bruce Chizen's Growth Strategies
GRS0057 Kaupthing: The Icelandic Bank's Inorganic Growth Strategies
GRS0054 Capital One: The American Credit Card Company's Growth Strategies
GRS0053 Kaplan Inc-The Washington Post’s Education Division’s Growth trategies
GRS0052 IBM’s “Mach 1” Project: The New Growth Driver?
GRS0051 GlaxoSmithkline Plc: Scouting for Growth Avenues
GRS0050’s Growth Strategies
GRS0049 Apollo Group: The US Education Providers’ Growth Strategies
GRS0048 The Growth Strategies
GRS0047 Royal Caribbean Cruises Limited: The Growth Strategies
GRS0045 NCsoft: The World’s Largest Independent Online Game Company’s Growth Strategy



    Executive Inerviews

  • Richard B ChaseRichard B Chase

    Richard B Chase is considered the founder of the field of Service Operations Management
    Speaks on Building Trust
  • Shantanu DuttaShantanu Dutta

    Shantanu Dutta is currently the Vice Dean for Graduate Programs at Marshall School of Business USC.
    Speaks on Building Trust
  • View All Executive Interviews»


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