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Services Case Studies

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Case Code Case Title Case Studies Structured Assignment Teaching Notes Re-Print Permission
COM0091 Growth of Wikipedia: The Free Online Encyclopaedia
COM0090 eBay in China
COM0088 Low Cost Carriers in Mexico: Growth Prospects and Concerns
COM0087 CNN, the World's First 24-hour News Channel's 25th Year: The Challenging Times
COM0086 Amtrak: America's Passenger Rail Service Getting out of Track?
COM0085 Axel Springer Group: The German Publishing Firm's 'Targeted' Growth Strategies
COM0084 Wal-Mart in Germany: The Retailing Challenges
COM0083 Mobile Telephony in Africa - Celtel International's Growth Strategies
COM0081 Retailing in Britain: Traditional Retailers vs. Discounters
COM0080 Investment Banking: Lazard’s Competitive Strategies
COM0079 Investment Banking: The Changing Competitive Landscape
COM0077 Citibank in Asia
COM0076 UBS: The Swiss Bank in China
COM0075 Troubled Times at AT&T
COM0069 Vodafone: Losing Connectivity in Japan?
COM0068 McDonald’s “Plan To Win” Strategy: The Payoffs
COM0063 Blockbuster Corp. in a Mature Video-Store Industry: Options and Strategies
COM0059 Christie’s: The 240 Year-Old Auction House’s Competitive Strategies
COM0057 BBC vs Emap: The Commercial Radio Battle
COM0056 Electronic Arts vs. Take-Two Interactive: The Competitive Strategies in the US Videogame Market



    Executive Inerviews

  • Richard B ChaseRichard B Chase

    Richard B Chase is considered the founder of the field of Service Operations Management
    Speaks on Building Trust
  • Shantanu DuttaShantanu Dutta

    Shantanu Dutta is currently the Vice Dean for Graduate Programs at Marshall School of Business USC.
    Speaks on Building Trust
  • View All Executive Interviews»


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