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Services Case Studies

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Case Code Case Title Case Studies Structured Assignment Teaching Notes Re-Print Permission
SUP0011C Rupert Murdoch’s News Corporation: The Succession Dilemmas
SUP0009P Nike : Surviving after Philip Knight
SPN0003 The Power of Spinoffs: The Case of Motorola's Freespace
SPN0001 The Viacom Inc. Split-up: Opportunities and Challenges
SDN0005 Shoprite: South African Retailer’s Growth Strategies
SDN0001 DAIEI vs AEON: Contrasting Retailing Strategies of the Japanese Retailers
SCJ0008 Sony-BMG Joint Venture: Lessons from a Dis-Jointed venture
RTS0120 Siebel Systems, Inc.: Troubles and Turnaround Efforts
RTS0111K Viacom - Restructuring for Growth
RTS0088B wal-Mart in Germany (Revamp strategies) - Part (B)
RTS0087B Wal-Mart in Germany (Decline) : Part (A)
RTS0085B Radio-Shack's Revival Plan: Way to Success?
RTS0060 Charles Schwab: Schwab's Turnaround Strategies
RTS0058 Siemens' Troubled Mobile Phone Business: Options and Strategies
RTS0054 Swiss International Airlines: Revival Plan to Yield Breakeven?
RTS0052 Electronic Data Systems Corp. (EDS): Turnaround Strategies
RTS0050 John Hood: Revamping Oxford’s Finances
RTS0048 Kraft Foods In Crisis: Roger K. Deromedi’s Restructuring Strategies
RTS0047 Deutsche Bank: Ackermann’s Restructuring Formula
RTS0044 KARSTADTQUELLE: The German Retail Giant’s Restructuring Strategies



    Executive Inerviews

  • Richard B ChaseRichard B Chase

    Richard B Chase is considered the founder of the field of Service Operations Management
    Speaks on Building Trust
  • Shantanu DuttaShantanu Dutta

    Shantanu Dutta is currently the Vice Dean for Graduate Programs at Marshall School of Business USC.
    Speaks on Building Trust
  • View All Executive Interviews»


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