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Services Case Studies

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Case Code Case Title Case Studies Structured Assignment Teaching Notes Re-Print Permission
MAA0029 NYSE's Planned Merger with Archipelago Holdings: The Synergies
MAA0027 Japan's Livedoor Co. Ltd: Growing through Unrelated Acquisitions
MAA0025 The Reverse Merger of SBC and AT&T: The Payoffs
MAA0024 Deutsche Borse’s Bid for London Stock Exchange: What’s the Strategic Fit?
MAA0023 Metlife's Acquisition of Citigroup's Insurance Arm 'Traveler's Inc.': The Synergies
MAA0022 US Airways and America West Merger: The Corporate Culture Integration
MAA0021 eBay's Takeover of Skype: The Strategic Fit
MAA0018 UniCredit’s Takeover of HVB Group, Europe’s Biggest Cross-Border Takeover – The Synergies
MAA0017 Oracle’s Takeover of Siebel: Reshaping the CRM Market
LDS0013 Troubled times at Morgan Stanley: Strategic Missteps of Philip J. Purcell?
LDS0012 Lawrence H. Summers at Harvard University: Growth Plans vs. Controversies
LDS0011 American International Group's (AIG) Growth and Future: The Greenberg Factor
LDS0009 British Airways' Willie Walsh: The New CEO's Challenges
IPD0058C Mark Cuban: Breaking the Hollywood Convention?
IPD0049B Knight Transportation Incorporated in 2004
IPD0048B Peer-to-Peer (P2P) : Yesterday, Today and Tomorrow
IPD0047B Playstation Portable : The Walkman of the 21 st Century
IPD0045B From Community Of Practice To On Demand Workplace : IBM'S Journey in Knowledge Management.
IPD0044B IBM : On Demand losing Demand ?
IPD0043B New Balance : Striking Balance with Comfort



    Executive Inerviews

  • Richard B ChaseRichard B Chase

    Richard B Chase is considered the founder of the field of Service Operations Management
    Speaks on Building Trust
  • Shantanu DuttaShantanu Dutta

    Shantanu Dutta is currently the Vice Dean for Graduate Programs at Marshall School of Business USC.
    Speaks on Building Trust
  • View All Executive Interviews»


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