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Services Case Studies

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Case Code Case Title Case Studies Structured Assignment Teaching Notes Re-Print Permission
COM0055 Blu-ray vs. HD-DVD: The Format War between Sony and Toshiba
COM0054 Netflix: The US DVD Rental Company's Competitive Strategies
COM0053 Jungle Jim's International Market vs. Wal-Mart: Jungle Jim's Differentiation Strategies
COM0050 DHL in USA – The Competitive Strategies
COM0049 Carrefour: Competitive Strategies during Challenging Times
CCA0051 Google Mini: Search Appliance for the Small and Mid-Size Businesses
CCA0040C The Great ‘Wal’ of China: Strong Enough?
CCA0036P McDonalds in 2005 : Sustaining the growth momentum
CCA0034B Sirius Satellite Radio : Catching Up in US Satellite Radio Market
CCA0020 Google- Emerging Threat to Microsoft Monopoly
CCA0016 Using Online Presence to Gain Competitive Advantage: The BBC Way
CCA0013 The New York Times: Balancing Profitability and Traditional Journalism
CCA0012 Southwest Airlines: The Changing Cost Structure and Corporate Culture
BSM0033 Big Media’s “On-Demand” Entertainment: What’s the Business Model?
BSM0031 Music Piracy and iTunes
BSM0029 Best Buy and Circuit City's Revenue Models: The Threat from Wal-Mart?
BSM0028 Eos Airlines, World's First All-Business Class Carrier: Low-Cost Model in Long-Haul Air Travel?
BSM0026 The Advent of Personalised Medicine: The New Business Model of Pharmaceutical Companies
BSM0024 Podcasting: Revolutionising The Radio
BSM0023 Global Pharma Industry: In Need of a New Business Model?

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  • Richard B ChaseRichard B Chase

    Richard B Chase is considered the founder of the field of Service Operations Management
    Speaks on Building Trust
  • Shantanu DuttaShantanu Dutta

    Shantanu Dutta is currently the Vice Dean for Graduate Programs at Marshall School of Business USC.
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