Business Case Studies, Quantitative Methods Case Study, Conversys Inc

print page
Tell A Friend
Bookmark
 

Case Categories

Quantitative Methods Case Study

IBS CDC IBS CDC IBS CDC IBS CDC RSS Feed
Case Title:

Conversys Inc.

Publication Month and Year : July 2009

Authors: Dr. Sourabh Bhattacharya

Industry: Not Applicable

Region: India

Case Code: QM0010

Teaching Note: Available

Structured Assignment: Not Available


OR





Abstract:
The case details the performance evaluation methods of a call centre company Conversys Inc. Very soon after its inception in July 2000, Conversys became one of the most reputed call centres in Hyderabad, India. The case ends with the dilemma of one of its unit managers, Amit Vardhan, whether one of his subordinate should undergo further training for improving the performance.

Pedagogical Objectives:

  • To understand the concept of type I and type II errors in hypothesis testing
  • To be able to compute the probability of committing type I and type II errors along with the concept of power of test
  • To understand the concept of one sample hypothesis testing of means
  • To understand the concept of paired t-test i.e., hypothesis test of difference of means for dependent samples
  • To understand the concept of hypothesis test for difference of means for independent samples.

Keywords : Quantitative Methods; Decision Science; Analysis; Hypothesis Testing; Statistics; Decision Dilemma; Sampling Distribution; Sampling Error; Type I Error; Type II Error; MBA Course Case Mapping; Business Statistics; Quantitative Methods; Course Case Mapping

Contents:

  • Background
  • Performance Evaluation Method at Conversys
  • The Dilemma of Amit Vardhan

Recently Bought Case Studies

    Recently Bought Case Studies

    Executive Interviews

  • David ConklinDavid Conklin

    David Conklin, is a professor at the Richard Ivey School of Business
    Speaks on Government and Business
  • Lord Meghnad DesaiLord Meghnad Desai

    Lord Meghnad Desai, is an Indian-born British economist and Labor politician
    Speaks on Government and Business
  • Vijay GovindarajanVijay Govindarajan

    Vijay Govindarajan, is widely regarded as one of the world’s leading experts on strategy and innovation
    Speaks on Reverse Innovation
  • View All Executive Interviews»





Contact us: IBS Case Development Centre (IBSCDC), IFHE Campus, Donthanapally, Sankarapally Road, Hyderabad-501203, Telangana, INDIA.
Mob: +91- 9640901313,
E-mail: casehelpdesk@ibsindia.org

©2020-2025 IBS Case Development Centre. All rights reserved. | Careers | Privacy Policy | Terms of Use | Disclosure | Site Map xml sitemap