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HRM / OB Case Study

Case Title:

Tata Consultancy Services: Building Talent Pool

Publication Year : 2010

Authors: V Dadhwal, J Thadamalla and K Suresh

Industry: General Business


Case Code: HRM0078IRC

Teaching Note: Not Available

Structured Assignment:  Not Available

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In 2007, Tata Consultancy Services (TCS) one of the leading global information technology consulting services and business process outsourcing organisations, had over 62,000 employees worldwide and had aggressive plans to raise its headcount further. TCS gave utmost importance to its human resource functions and considered recruitment as an ongoing process. TCS employed directly from campus as well as using off-campus recruitment. The company has been investing more than 6 per cent of its annual revenues in training, learning and development. In 1997, it set up a state-of-the-art training centre, 'Technopark' at Thiruvananthapuram, which offered training to new recruits and TCS staffers at various levels.'Technopark' provided the employees with three kinds of training programmes:

  1. Technology
  2. Attitudes
  3. Management

TCS had a Manpower Allocation Task Committee (MATC) which determined the career path for employees. The attrition rate at TCS in 2006 was 10.6% which was the lowest in the Indian software and information technology industry. But as TCS continued to expand globally, it faced the challenge of grooming and retaining a diversified talent pool. Also with rising manpower requirements, TCS was increasingly hiring non-technical science graduates, which posed a challenge for it to groom and bring them onto a common platform.

Pedagogical Objectives:

Keywords :  IT (information technology) industry, Tata Consultancy Services, Human resources, Training and recruitment, Attrition, Learning and development, Diversified talent pool, Technopark, Initial learning programme, Leadership development programme, India

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