Business Case Studies, What Employees Want

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HRM / OB Case Study

Case Title:

'What Employees Want? - Job Desigh in Action'

Publication Year : 2010

Authors: Dr. Ravi Kiran Dwivedula and Vandana Jayakumar

Industry: General Business


Case Code: HRM0070

Teaching Note: Available

Structured Assignment:  Not Available

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University of Haute Picardie, in Southern France initiates the Total Quality Management (TQM) programme to obtain – the ISO 9001 certificate for all the schools and departments within the university. The focus of this case study is the school of management studies where a part of this programme is being implemented. The initial stage of the programme encounters both ‘process’ and ‘people’ related problems. The case study looks into the initiatives of the new Dean, Professor Jean Deroo, who starts the change process – by motivating people to ‘buy-in’ the change, and then bringing in structural changes to the school so that the TQM programme can be implemented successfully. The case study leads to an interesting debate – can change programmes be successful in the absence of efficient leadership?

Pedagogical Objectives:

      The case study tries to achieve the following pedagogical objectives:
  • To illustrate the importance of job design in motivating the employees and
  • To demonstrate the role of a leader in leading and managing a structural change in the organisation.

Keywords : Change Management, Resisitance to Change, Leadership, Moitvation and Job Design, Job Design, Moitvation, Tools of Effecting Change, Poeple and Process Problems in Change Management, Structural Change Manangement, Core Job Dimensions


  • The School of Management: Committed to ISO 9001 Certification
  • Minutes: TQM Programme Status Review Meeting
  • Monday: The Day of the Meeting
  • Various Processes
  • Various Business Processes of the School of Management
  • Various Stages of the Programme

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