Business Case Studies, Managing in Troubled Times Case Study, New York in 2004, Recovering from 9/11?

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Managing in Troubled Times Case Study

Case Title:

New York in 2004: Recovering from 9/11?

Publication Year : 2005

Authors: Prashant Kulkarni

Industry: General Business


Case Code: TRT0042B

Teaching Note: Not Available

Structured Assignment: Not Available

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New York, probably the best known city in the world, was devastated by the terrorist attack on its symbol, the World Trade Center on September 11,2001. With the city already under recession, the attacks compounded the misery. Apart from the economic impact, the trauma resulting from the attacks caused a severe health and environmental problems. Questions were raised about the city’s ability to cope up with such tragedy.

But on the eve of September 11, 2004, things seemed to have turned around. The economy was picking up. Long standing problems of New York were being addresses. But question marks remained over issues like disaster preparedness, co-ordination among agencies etc. The case highlights the journey of New York’s recovery and the challenges that are yet to be addressed.

Pedagogical Objectives:

  • Disaster management in cities
  • Consequences arising out of disasters of such magnitude and how administration can best respond to it
  • Disaster recovery
  • Issues relating to urban society
  • Management of city economy.

Keywords : Crisis Management; Managing in Troubled Times Case Study; Urban economics; Disaster Management; Urban Planning; Disaster Recovery; Disaster Impact Assessment; Environmental Impact Assessment; Urban Healthcare; Disasters and Trauma; Co-ordination among Government Agencies; Urban Security; Public Policy; Urban Project Management; Government Response and Disasters; Economy and Terrorism


  • History
  • Economic Issues
  • Health and Environmental Issues

  • Security Issues
  • Disaster Management
  • Future Outlook

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