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Operations and Project Management Case Study

Case Title:

Rack and Pinion Software Solutions: System Development Life Cycle Deliberation

Publication Year : 2010

Authors: Raga Sravanthi Vemulavada and Dr. Srinivas

Industry: Not Applicable


Case Code: OPM0034

Teaching Note: Available

Structured Assignment: Not Available

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Rack and Pinion Software Solutions (RPSS), an enterprise management and data processing company, roped in a large customer base and expanded further, by providing timely and quality service. Started in the 1960s, initially, it had very few projects to handle and was very successful in implementing those projects as the resources were skilled enough to handle those projects. However, after expansion, the company was increasingly bagging complex projects and as the projects were not implemented on time, it resulted in the company losing its clients. The case study deals with System Development Life Cycle (SDLC) in RPSS and analyses the problems faced. The case study also discusses on how the SDLC model can be modified focusing on specific criteria such as project complexity, team members’ skills, managers’ skills, client expectations, etc.

Pedagogical Objectives:

  • To understand the significance of early, middle and later stages of SDLC
  • To understand the SDLC at RPSS

Keywords : System Development Life Cycle, SDLC, Initiation, Planning, Work Breakdown Structure Organization, Requirements Analysis, Development, Integration and Test, Implementation, Operations & Maintenance, Disposition


  • Introduction
  • RPSS: An Overview

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