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Operations Management Case Study

Case Title:

Crunching Munch Time A Little

Publication Month and Year : December 2009

Authors: Siva V. Gabbita

Industry: General Business

Region: India

Case Code: OM0030

Teaching Note:  Available

Structured Assignment: Not Available


Satyam, the training manager was very much annoyed as the participants were taking more time during breaks in a training programme. He immediately realised the reason for the delay is due to the Coffee/tea/biscuits serving and conserving time. On an average, it is taking one minute from the time the server enquires each participant’s preference until the participant moves away with his snack and drink. Satyam and his director, with the help of process analysis and flowcharting find a solution to the problem.

Pedagogical Objectives:

      This case study may be used to understand:
  • Process Analysis
  • Process Flowcharting
  • Measuring Process Performance.

Keywords : Operation Management, Process Analysis, Process Performance, Process Flowchart, Process Throughput Time, Cycle Time, Buffering Make=to Stock, Make-to-Order, Value-Added Time, Process Velocity, Value-Added Activities, Mean Service Rate, Bottlenecks, Starving Course Case Mapping


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