Business Case Studies, Operations Management Case Study, Harish Automobile Repair Shop, Queuing Theory

print page
Tell A Friend

Case Categories

Operations Management Case Study

Case Title:

Harish Automobile Repair Shop: A Case of Queuing Theory

Publication Month and Year : December 2009

Authors: RagaSravanthi Vemulavada, Dr. V. Srinivas and R Muthu Kumar

Industry: General Business

Region: India

Case Code: OM0014

Teaching Note:  Available

Structured Assignment: Not Available

Harish Automobile Repair Shop, located in one of the busiest locations in Hyderabad (India), is into repairing different types of automobiles like cars, bikes, auto rickshaws and vans. Harish, the owner of the repair shop, hires his mechanics based on few criteria like sound technical knowledge, physical fitness and positive attitude towards work. A mechanic in the shop, Ravi, takes more than the required time to complete his job. Harish is in a dilemma whether to continue with Ravi or replenish him with Rama, a mechanic who is known to be more productive and high-priced when compared to Ravi. Meanwhile, Harish had plans of opening a second garage wherein he wanted Ravi to work along with another new mechanic Raja who works at the same rate as Ravi does. In the first two cases, he uses a single-channel queuing system and in the third case, he uses a multi-channel queuing system to calculate the total daily costs. The case study primarily deals with the dilemmas Harish faces in expanding his workshop.

Pedagogical Objectives:

  • To understand the basics of Waiting Lines and Queuing Theory
  • To understand Minimal-Spanning Tree Technique
  • To understand Maximal-Flow Technique
  • To understand Shortest-Route Technique.

Keywords : Network Models, Waiting Lines, Queing Theory, Minimal Spaming Tree Technique, Maximum Flow Technique, Shortest-Route Technique Course Case Mapping


  • Introduction
  • Suggested Questions for Discussion

Recently Bought Case Studies

    Recently Bought Case Studies

    Executive Interviews

  • David ConklinDavid Conklin

    David Conklin, is a professor at the Richard Ivey School of Business
    Speaks on Government and Business
  • Lord Meghnad DesaiLord Meghnad Desai

    Lord Meghnad Desai, is an Indian-born British economist and Labor politician
    Speaks on Government and Business
  • Vijay GovindarajanVijay Govindarajan

    Vijay Govindarajan, is widely regarded as one of the world’s leading experts on strategy and innovation
    Speaks on Reverse Innovation
  • View All Executive Interviews»

Contact us: IBS Case Development Centre (IBSCDC), IFHE Campus, Donthanapally, Sankarapally Road, Hyderabad-501203, Telangana, INDIA.
Mob: +91- 9640901313,

©2020-2025 IBS Case Development Centre. All rights reserved. | Careers | Privacy Policy | Terms of Use | Disclosure | Site Map xml sitemap