Business Case Studies, HRM / OB Case Study, The Buck (does not) Stop Here!

print page
Tell A Friend

Case Categories

Share |

HRM / OB Case Study

Case Title:

The Buck (does not) Stop Here!

Publication Month and Year :  June 2009

Authors:  Dr. Ravikiran Dwivedula

Industry:  Not Applicable

Region: Global

Case Code:  OB0013

Teaching Note:  Available

Structured Assignment:  Not Available


The primary objective of this case is to illustrate the importance of leadership and communication to build a successful team. The setting of the case is in a fictional university based in Northern France. A Total Quality Management (TQM) programme has been initiated across the university. The focus of this case is on the school of management studies, where a part of TQM project i.e., obtaining the ISO 9001 certificate for all the programmes of the school is being implemented. However, the management school hardly achieves any progress in its project due to inappropriate leadership style, lack of proper planning and communication barriers within the project team. The case analyses the reasons in detail and offers recommendations to overcome these problems.

Pedagogical Objectives:

  • To understand the different leadership styles
  • To analyse the differences between a leader and a manager
  • To debate on the influence of leadership and communication on team dynamics
  • To understand change management.

Keywords :  Groups, formal groups, informal groups, command group, task group, stages of group development, forming, storming, norming, performing, adjourning, group decision making, Organizational Behavior, OB, Organizational Behavior case study, Motivation Case Study, MBA, MBA Program, Course Mapping


  • The Project Team
  • The Meeting...
  • Questions for Discussion

Recently Bought Case Studies

    Recently Bought Case Studies

    Executive Interviews

  • David ConklinDavid Conklin

    David Conklin, is a professor at the Richard Ivey School of Business
    Speaks on Government and Business
  • Lord Meghnad DesaiLord Meghnad Desai

    Lord Meghnad Desai, is an Indian-born British economist and Labor politician
    Speaks on Government and Business
  • Vijay GovindarajanVijay Govindarajan

    Vijay Govindarajan, is widely regarded as one of the world’s leading experts on strategy and innovation
    Speaks on Reverse Innovation
  • View All Executive Interviews»

Contact us: IBS Case Development Centre (IBSCDC), IFHE Campus, Donthanapally, Sankarapally Road, Hyderabad-501203, Telangana, INDIA.
Mob: +91- 9640901313,

©2020-2025 IBS Case Development Centre. All rights reserved. | Careers | Privacy Policy | Terms of Use | Disclosure | Site Map xml sitemap