Business Case Studies, Govenrment and Business Environment Case Study, America's BPO Backlash,The Highs and Lows

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Govenrment and Business Environment Case Study

Case Title:

America's BPO Backlash: The Highs and Lows

Publication Year : 2004

Authors: T Phani Madhav

Industry: Information Technology and IT Enabled Services


Case Code: GBE0020

Teaching Note: Available

Structured Assignment: Available

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America has increased exponentially over the last six months. The corporate top brass and experts however, have staunchly defended their decision to outsource, stating that the job shifting to developing nations with well-qualified human resources is necessary for the American companies to retain their competitiveness. While the pain is real for the people who have been rendered jobless, some politicians have chosen the issue to play on the minds of the populace, accusing outsourcing as a potential source for recession and jobless growth.

Pedagogical Objectives:

  • To discuss the free trade versus protectionism debate and whether a country can survive by sticking to one of the two views.

Keywords : Outsourcing, Government and Business Environment Case Study, Business process outsourcing (BPO), American backlash, Free trade, Unemployment, Job churning, Protectionism

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