Business Case Studies, Strategic Alliances, Collaboration and Joint Ventures Case Study, Maruti-Suzuki's Zen: Will the Legacy Last?

print page
Tell A Friend

Case Categories

Strategic Alliances, Collaboration and Joint Ventures Case Study

Case Title:

Maruti-Suzuki's Zen: Will the Legacy Last?

Publication Year : 2007

Authors: Shital Vakhariya, Mridu Verma

Industry: Automobiles


Case Code: SCJ0016P

Teaching Note: Not Available

Structured Assignment: Not Available

Buy This Case Study

Maruti Udyog Ltd (Maruti) is one of India's leading automobile manufacturers in the car segment, with a market share of over 60% in the car industry in the country. The term ‘Maruti’, in popular Indian culture, is associated with the Maruti 800 model. Maruti’s product portfolio range from Zen, Alto, Wagon R, Gypsy, Esteem/Swift, Versa and the Baleno, all backed by the inherent value proposition of high quality, fuel efficiency, and compared with the competition, low cost. Maruti Suzuki rank highest in customer satisfaction in India for a Seventh Consecutive Year, and also ranked at 91 in the Forbes' list of the World's Most Respected Companies.

Zen was the second largest selling model of Maruti. Despite being the leader in B2 segment, Zen was losing market share in India due to increasing competition. Even after its re-launch, Zen sales continued to decline. To reverse the declining sales trend in the competitive market, the company decided to phase out Zen and launch a new version. The case talks about initiative taken by Maruti to reverse its declining sale.

Pedagogical Objectives:

  • The automobile industry in India and its local players
  • Product life cycle of Maruti Suzukis Zen
  • Exit of Maruti Suzukis Zen
  • Reincarnation of Maruti Suzuki Zen.

Keywords : Car industry; B2 segment; Sales; Hyundai; Re-launch; New design; Speed; Estillo; Tarun Tahiliani; Restructuring / Turnaround Strategies Case Study; Anti braking system; Attractive look; Wagon-R; Alto; New model; competition

Contents : 
Background Note
Indian Car Market
Zen in India
Challenge Ahead
Features of Zen Estillo
A comparison between diesel family cars in mid-size segment
Maruti-Suzuki’s Car Model Timeline

Recently Bought Case Studies

    Recently Bought Case Studies

    Executive Interviews

  • Mark BuchananMark Buchanan

    American Physicist and Author
    Speaks on 21st Century Organization
  • Prof. Amitava ChattopadhyayProf. Amitava Chattopadhyay

    The L'Oreal Chaired Professor in Marketing-Innovation and Creativity-Professor of Marketing at INSEAD.
    Speaks on Executive Development
  • Jeffrey M CohnJeffrey M Cohn

    Director of Research at Chief Executive Leadership Institute (now at Yale); and a Director at the Law & Economics Consulting Group.
    Speaks on Talent Management
  • View All Executive Interviews»

Contact us: IBS Case Development Centre (IBSCDC), IFHE Campus, Donthanapally, Sankarapally Road, Hyderabad-501203, Telangana, INDIA.
Mob: +91- 9640901313,

©2020 - 25 IBS Case Development Centre. All rights reserved. | Careers | Privacy Policy | Terms of Use | Disclosure | Site Map xml sitemap