Business Case Studies, Marketing Strategies Case Study, Hyundai, Santro

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Marketing Management Case Study

Case Title:

Hyundai’s “Santro” in India: Product Life Cycle Strategies

Publication Month and Year :  July 2009

Authors: Blessy Keerthi, Srinath Manda

Industry: Automobile


Case Code: MM0010

Teaching Note:  Not Available

Structured Assignment: Not Available


Hyundai Motor Group, the automobile unit of Hyundai, the largest conglomerate of South Korea, entered India through a wholly-owned subsidiary named Hyundai Motor India Limited (HMIL) in 1996. Within 17 months of establishing its first manufacturing facility, HMIL debuted in the Indian market with its entry model Santro thus breaking the monopoly of Maruti, entrenched in the Indian small car market. The success of Santro was followed by several other variants of Santro like ZipDrive, ZipPlus and Xing. As of mid-2005, seven years after its entry into the Indian market, Santro continues to be the second largest selling car in its sector and the most preferred brand in India. Over the last seven years, HMIL has also made substantial inroads into other segments of the Indian car market.

Pedagogical Objective:

  • To discuss the initiatives taken by the company to become a successful brand in India
  • To discuss the efficiency of the company in effectively managing its product lifecycle.

Keywords : Changing consumer markets; Ford; Big Three; US Automobile industry; Market Share; Marketing Strategies; Jim Farley, Brand Perception, Customer Satisfaction; Marketing Makeover, Firestone tires; Standardization; Mass-production; Henry Ford; Myopia; fuel-efficient automobiles; Lean manufacturing techniques, Marketing Management; Marketing Mix; Market Segmentation; Product Life Cycle; New Product Development; Consumer Behavior; Marketing Case Studies; MBA; Marketing Course for MBA Marketing Course Case Map; Course Case Map; Case Map


  • The Indian Small Car Market
  • Hyundai's Santro in India
  • The RoadAhead

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