Business Case Studies, Competitive Advantage Case Study, Container,Store

print page
Tell A Friend
Bookmark
 

Case Categories

Competitive Advantage Case Study

IBS CDC IBS CDC IBS CDC IBS CDC RSS Feed
Case Title:

The Container Store's Customer Service: Recruitment and Training as Competitive Advantage

Publication Year : 2006

Authors: Kalyani Terala, Nusrath Jahan Maldar

Industry: Retailing

Region:USA

Case Code: CCA0024

Teaching Note: Available

Structured Assignment: Available

Buy This Case StudyOR





Abstract:
The storage and organisation segment forms a part of the home furnishing industry and, over time, the Container Store has become synonymous with this niche retail category. The Container Store was established in 1978, and though many new players entered had the storage and organisation segment, none were as successful as the Container Store. The company's unique recruitment and training policy, corporate culture and philosophy give it an un-replicable advantage over its competitors.

Pedagogical Objectives:

  • To understand how the training and recruitment programs of the Container Store give it a competitive advantage
  • To discuss the Container Store's employee-related programms and how they have become a competitive advantage for the company
  • To discuss the challenges the company faces in sustaining its unique business model

Keywords : Retail industry; Home furnishing and housewares industry; Training and recruitment policies; Competitive advantage; Human resource management; Storage and organisation products; Employee empowerment; Performance appraisal; Employee turnover; Competitive Strategies Case Study; Wal-Mart target; Kip Tindell; Garrett Boone; Niche marketing; Specialty stores; Teamwork

Recently Bought Case Studies

    Recently Bought Case Studies
advertisement

    Executive Interviews

  • Prof. Kai-Alexander SchlevogtProf. Kai-Alexander Schlevogt

    Professor of international strategy and leadership at the National University of Singapore (NUS) Business School. He serves as Program Director of the Nestle Global Leadership Program, delivered in association with London Business School.
    Speaks on Emerging Markets
  • Derek W BunnDerek W Bunn

    Professor at London Business School.
    Speaks on Decision Making
  • Prof. Reuben AbhrahamProf. Reuben Abhraham

    Professor & Director of EMSI, Indian School of Business
    Speaks on Bottom of the Pyramid
  • View All Executive Interviews»






Contact us: IBS Case Development Centre (IBSCDC), IFHE Campus, Donthanapally, Sankarapally Road, Hyderabad-501 504, Andhra Pradesh, INDIA.
Mob: +91- 9640901313, Phone: +91 - 08417 - 236672, Fax : + 91 - 08417 - 236674
E-mail: casehelpdesk@ibsindia.org

©2003-2010 IBS Case Development Centre. All rights reserved. | Careers | Privacy Policy | Terms of Use | Disclosure | Site Map xml sitemap