Jet Airways` Tryst with Expats

Code : HRM0089

Year :
2020

Organization :
Jet Airways (India) Ltd.

Industry : Aerospace & Defense

Region : Asia

Teaching Note:Available

Structured Assignment :Not Available

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Abstract: The case ‘Jet Airways’ Tryst with Expats’ is about the hiring of expatriate employees by Jet Airways (India) Ltd. (Jet Airways). During the course of its expansion and growth, Jet Airways recruited quite a number of expats for top level positions and as pilots. The recruitment of expats sparked resentment among the home pilots who went on strike to protest against the disparity in wages and other perks between themselves and the expat pilots.

Right from its initial years, Jet Airways had had expats as its CEO; some of them were successful but others were not, due to their cultural mismatch and incompatibility with the organization to which they had been recruited. The growth of Jet Airways is presented in the case starting with its initial years and its becoming the top airlines in India to its decline and ceasing of operations. Increased operational costs and competition from low cost airlines led to Jet Airways borrowing heavily from the banks and ultimately resulted in the airline filing for bankruptcy and closing down.


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Pedagogical Objectives:

  • Understand the problems faced by expat managers.
  • Evaluate the impact expats have on the local company culture.
  • Evaluate the barriers to cultural adaptation.
  • Understand the EPRG Framework with respect to organizational culture.


    Keywords : Jet Airways; Organizational Culture; Expatriates; Cultural Mismatch; Ethnocentrism; EPRG Model; Cultural Adaptation; Hofstede’s Framework; Individualism; Power Distance; Cultural Shock; Expats; Expat Managers; Airline Industry

    Contents :
    » INTRODUCTION
    » THE FLIGHT OF JET AIRWAYS
    » EXPATS IN THE INDIAN AVIATION SECTOR
    » JET AIRWAYS – FLYING WITH EXPATS
    » GROUNDING OF JET AIRWAYS
    » EXHIBITS


    Case Introduction >>


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