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India vs Argentina as Global Outsourcing Destinations



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Code :ITF0014

Year :
2004

Industry : Information Technology and IT Enabled Services

Region : :India Argentina

Teaching Note:Not Available

Structured Assignment : Not Available

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INDIA AS AN OUTSOURCING DESTINATION The beginning of India’s BPO industry can be traced back to the mid-1980s, when Texas Instruments12 set up an R&D laboratory in Bangalore. The facility was used for high-end research in the field of chip designing and laid the foundations of the offshoring model in India. In the early 1990s, several US firms began to outsource the process of converting custom-made software programs from one operating system to another to India in order to benefit from the cost advantage...

ARGENTINA AS ANOUTSOURCING DESTINATION Argentina’s economic growth period (ExhibitV), between 1990 and 1998, sawinvestments froma large number of US and Europe-based IT and technology companies in the country. Large scale privatisation ofArgentina’s utility companies, aswell as the flourishing telecom, software applications and Internet consumermarkets, attracted large softwaremultinational corporations like IBM, Microsoft, SAP, HP, Compaq, Novel, ITT, HP, Datastream, and telecomgiants like SunMicrosystems, ECI Telecon, Nortel,Motorola and Ericsson....

INDIA VS ARGENTINA India’s mature IT market and the experience of Indian outsourcing firms with some of the biggest North American companies, made it the most preferred outsourcing destination (Exhibit VIII). Its average cultural compatibility with US and Europe, did not hinder its business, while the government assistance was very strong with tax advantages to the IT exporters. India had the highest45 number of SEI-CMM46 certified companies in the world, which ensured that the quality of Indian products remained high...

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