Dell's Customer Contact Center Operations in India |
ICMR HOME | Case Studies Collection Please note: This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source. |
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Abstract:
Issues:
» Examine the need for outsourcing/offshoring customer service operations Contents:
Keywords:Dell Inc., Business Process Outsourcing, Offshoring, Customer Contact Centers, Call Center Management, Customer Service, E-Support Direct from Dell, The Dell Way, Talent Recruitment, Scripted Responses, Customer Complaints, Customer Satisfaction, Calls Management, Technical Support Dell's Customer Contact Center Operations in India - Next Page>> |
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