Dell's Customer Contact Center Operations in India |
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ExcerptsOutsourcing Services to India
Contact Center OperationsIn May 2001, Dell opened its first customer contact center in India at Bangalore. It provided technical support to sales, customer care, and financial back-office operations. Later, Dell established a global product group in Bangalore that focused on development and testing for Dell's enterprise product line. Also, a software development center was set up to deal with IT projects in all Dell applications and business segments. In 2003, the second contact center was opened at Hyderabad. Along with providing technical support and customer care, it also handled outbound marketing calls for the company...
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