RITA: 7-Eleven’s AI-powered Recruitment Assistant

Code : HRM0097

Year :
2026

Organization :
7-Eleven Inc.

Industry : Retailing

Region : Americas

Teaching Note:Available

Structured Assignment :Not Available

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INTRODUCTION: On May 09, 2025, Rachel Allen (Allen), Senior Director of Talent Acquisition at 7-Eleven Inc., an American convenience store chain, announced that the company had transformed its high-volume hiring process with the deployment of an AI-powered recruiting assistant known as Rita (Recruiting Individuals Through Automation). Rita reduced the company’s hiring time from over 10 days to under 3 days, enabled 85 percent of applicants or candidates’ interviews to be scheduled within an hour of their applying, and saved store leaders 40,000 hours weekly...


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