Infosys Technologies: Building a World Class Organization

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:


Case Code : BSTA046 For delivery in electronic format: Rs. 500;
For delivery through courier (within India): Rs. 500 + Rs. 25 for Shipping & Handling Charges


Case Length : 22 Pages
Period : 1981 - 2004
Organization : Infosys Technologies
Pub Date : 2004
Teaching Note : Not Available
Countries : India
Industry : Information Technology


Infosys Technologies is one of India's most respected companies. In a matter of two decades, Infosys has grown from a small company, run from rented premises in Bangalore, to become one of India's biggest software exporters. The company has set up several dedicated offshore software development centres to serve many global companies. Infosys has earned a strong reputation for its principled leadership, professionalism, strong value systems and investor friendliness. Infosys Chairman, NR Narayana Murthy is probably India's most famous business personality and has emerged as a spokesman for India's software industry. The case traces the growth of Infosys and the role played by leadership and values in the company's success.


  Page No.
Introduction 1
Background Note 1
Marketing 4
Human Resources 6
Leadership 11
Risk Management 12
Systems & Processes 16
Concluding Notes 17
Exhibits -


Infosys, Narayana Murthy, Information technology, Software industry, Nandan Nilekani, Stock options plan, The value reporting, Leadership of Murthy, Knowledge management, Employee friendly policies, Transparent operations, Gopalakrishnan, Infosys leadership institute, Competing on price, Hema Ravichandar

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