Carrefour: Managing the Global Supply Chain

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:


Case Code : OPER033 For delivery in electronic format: Rs. 400;
For delivery through courier (within India): Rs. 400 + Rs. 25 for Shipping & Handling Charges


Supply Chain Management
Case Length : 12 Pages
Period : 1990 - 2003
Organization : Carrefour
Pub Date : 2004
Teaching Note : Not Available
Countries : France
Industry : Retailing


France based Carrefour (the second largest retailer in the world) is believed to be the most global retailer with its operations spread out all over the world. Managing a global supply chain is a very difficult and complex task.

The case examines the supply chain management practices of Carrefour and describes how it managed its supply chain including procurement, logistics and warehouse management, globally. It explains how the company customized its supply chain operations according to the countries in which it operated. The case also discusses the use of IT by Carrefour to enhance its supply chain efficiency.


The global supply chain management practices of a leading retail

The need for customizing a company's supply chain operations according to the various countries in which it operates


  Page No.
Introduction 1
Background Note 2
Managing the Supply Chain 3
The New Initiative 6
Exhibits 7


France, Carrefour, global, retailer, operations, supply chain, complex task, supply chain management, practices, Carrefour, procurement, logistics, warehouse management, globally, customized, IT

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