Terry Leahy - Europe's Most Admired Leader

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:


Case Code : LDEN036 For delivery in electronic format: Rs. 400;
For delivery through courier (within India): Rs. 400 + Rs. 25 for Shipping & Handling Charges


Leadership and Entrepreneurship, Retailing Company Leader Tesco Retailing

Case Length : 20 Pages
Period : 1995-2005
Pub Date : 2005
Teaching Note : Not Available
Organization : Tesco
Industry : Retailing
Countries : UK


The case discusses the management style of Terry Leahy under whose visionary leadership Tesco emerged as the largest retail chain in the UK.

It discusses how Leahy has changed Tesco's positioning from a store which primarily catered to the low-end customers to a store catering to high-end and value conscious customers.

The case outlines how Leahy transformed Tesco to a customer-centric organization. It also examines the strategies introduced by Leahy like diversifying into high margin non-food and services sectors that helped Tesco become the biggest and most profitable retailer in the UK.


  Role played by a leader in changing the fortunes of a company.

  Strategies adopted by Terry Leahy to transform Tesco into one of the major players in retail market.

  Examine the innovative management practices introduced by successful leaders. 


  Page No.
Getting Awards and Recognition   1
Background Note  2
About Leahy  3
Tesco under Leahys Leadership  4
Terry Leahy - The Leader 10
The Criticism 11
Exhibits 14


Terry Leahy, Leadership Style, Customer Loyalty, Vision, Values, Customer Relationship Management, HR Policy, Balanced Scoreboard, Steering Wheel, Retailing Industry in the UK, Innovation.

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