AIG's e-business Risk Insurance Solutions

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:


Case Code : INS053 For delivery in electronic format: Rs. 500 ;
For delivery through courier (within India): Rs. 500 + Rs. 25 for Shipping & Handling Charges


Case Length : 18 Pages
Period : 1998 - 2004
Pub Date : 2005
Teaching Note : Available
Organization : AIG Insurance
Industry : Insurance, Financial Services
Countries : United States


Since the late 1990s, the Internet has been widely used as a channel for communication and e-commerce by individuals and businesses. The use of Internet involves several cyber risks such as hacking, systems getting infected by viruses and worms, identity and credit card frauds and breach of network security.

These cyber risks were not covered by regular insurance policies. The US-based AIG, a leading insurance and financial services provider in the world, launched AIG e-business Risk Solutions (AIG eBRS) in 2000 exclusively to address these cyber risks.

The case explains how AIG eBRS made the e-insurance policies flexible and brought down their costs through technological alliances, thus facilitating even small and medium size companies to avail such insurance. It describes the product portfolio and the strategies of AIG eBRS, which enabled it to emerge as the largest provider of e-business risk insurance worldwide with over 70 per cent market share.


Understand the need and importance of e-business insurance

Study the types of risks faced by Internet dependent corporates

Examine the differences between traditional and e-business insurance

Analyze the key features of AIG's e-business insurance policies


  Page No.
Launch of e-business Risk Solutions 1
Background Note 2
The Need for e-business Insurance 3
AIG eBRS - Changing Risk Management 5
The Future 8
Exhibits 10


AIG Incorporated e-business Risk Solutions e-business Security Risk Management Computer Crimes

Launch of e-Business Risk Solutions - Next Page>>


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