HR Challenges in the Insurance Industry

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:


Case Code : INS028 For delivery in electronic format: Rs. 100;
For delivery through courier (within India): Rs. 100 + Rs. 25 for Shipping & Handling Charges


Case Length : 03 Pages
Period : 2003
Pub Date : 2003
Teaching Note : Available
Organization : Varied
Industry : Insurance
Countries : India


The case focuses on the challenges facing the HR department in the growing insurance industry in India. Problems caused by the lack of skilled personnel and the increasing demand for skilled employees are also discussed in the case. In addition, challenges regarding the recruitment and retention of employees are examined. The case throws light on various measures taken by HR departments in insurance organizations to improve the work environment and the productivity of employees.


Understand the growing need for an HR framework for dealing with problems specific to insurance organizations

Discuss the problems associated with recruiting and retaining employees


Challenges, HR department, insurance industry, India, lack, skilled personnel, increasing demand, skilled employees, recruitment, retention, employees, measures, insurance organizations, work environment, productivity of employees

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