Innovations in the Healthcare Services Industry in India

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:


Case Code : BREP001 For delivery in electronic format: Rs. 500;
For delivery through courier (within India): Rs. 500 + Rs. 25 for Shipping & Handling Charges


Case Length : 15 Pages
Period : 1991 - 2004
Pub Date : 2004
Teaching Note : Not Available
Organization : Amrita Institute of Medical Sciences, Aravind Eye hospitals, Apollo Hospitals
Industry : Healthcare
Countries : India


The healthcare industry in India has come a long way from the days when those who could afford it had to travel abroad to get highly specialized services such as cardiac surgery, while others had to do without it.

Today, patients from neighboring countries in Asia are coming to India to receive specialized medical treatment. Not only is India meeting international standards, but at prices that compare very favorably with developed countries.

The report takes a look at the healthcare industry in India; how it has evolved, the innovations that have taken place in the industry, the emerging trends and the opportunities for the future.

Through a few significant players in the industry, the report examines the competencies that India has developed in healthcare. It explores how these healthcare providers are endeavoring to provide services to India's vast and widely spread population, through innovative methods.


Understand how the healthcare industry in India has evolved

Understand the emerging trends in the healthcare industry

Understand the innovations that are happening in the industry

Understand the competencies developed by certain healthcare providers

Understand the growth opportunities the industry has created


  Page No.
Introduction 1
Evolution of the Healthcare Services Industry in India 2
The Amrita Institute of Medical Sciences 3
Aravind Eye Care System 4
Apollo Hospitals 8
Diagnostic Centers and Pathology Laboratories 9
Future of Healthcare Services Industry in India 10
Exhibits 11


Healthcare Industry, Medical Tourism, Telemedicine, Amrita Institute of Medical Sciences, Aravind Eye hospitals, Apollo Hospitals, Hub and Spoke Model, Diagnostic Centers, Medical Insurance, Primary Healthcare, Tertiary Healthcare, Secondary Healthcare, Hospital Information System, C K Prahalad, Dr. V.

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