Bumrungrad's Hospital 2000 Information System

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Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:


Case Code : ITSY041 For delivery in electronic format: Rs. 400;
For delivery through courier (within India): Rs. 400 + Rs. 25 for Shipping & Handling Charges


IT Project Implementation
Case Length : 13 Pages
Period : 1998-2003
Pub Date : 2004
Teaching Note : Not Available
Organization : Bumrungrad's Hospital
Industry : Healthcare
Countries : Thailand


The case describes the implementation of the Hospital 2000 information system by the Bumrungrad Hospital Public Company Limited (Bumrungrad), Asia's largest private hospital. It describes in length the need for implementing an advanced hospital information system by Bumrungrad, the system implementation process and the system & network architecture.

It also discusses the challenges faced while implementing Hospital 2000 IS and elaborates the benefits reaped by Bumrungrad after the successful implementation of the system.


Understand the need for a leading private hospital to adopt an information system.
Get an insight into the kind of challenges which a hospital could face while implementing the system.
Develop an in-depth understanding on the implementation process of a corporate information system including data conversion, training and hardware & software implementation.
Appreciate the benefits of implementing an organization-wide corporate information system in a large hospital.


  Page No.
Introduction 1
Background Note 2
The Need 3
System Implementation 4
Introducing New Features 8
The Benefits 8
Exhibits 10


Bumrungrad Hospital, Information System, IT Project Implementation, Electronic Medical Record, IT in Healthcare, Benefits of IT and Picture Archive Communication Systems

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