The eCitizen Portal - Integrating Government Services Online in Singapore

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Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:


Case Code : ITSY021 For delivery in electronic format: Rs. 400;
For delivery through courier (within India): Rs. 400 + Rs. 25 for Shipping & Handling Charges


Case Length : 15 Pages
Period : 1997-2002
Pub Date : 2003
Teaching Note : Not Available
Organization : Singapore's eCitizen portal
Industry : Information Technology
Countries : Singapore


The case discusses the eCitizen portal, an e-government initiative implemented by the Government of Singapore. The portal won the acclaimed Stockholm Challenge Award in the year 2002.

The eCitizen portal provided a one-stop shop for the citizens of Singapore enabling them to access the information and services of various government departments quickly and easily. The case examines the reasons for the launch of the portal and discusses the services it offers.

It also discusses the challenges faced by the government during the implementation of the portal project. The case also explores the benefits of the project for citizens, businesses and the government. Other IT initiatives taken by the Government of Singapore are also examined.


  Explore the ways in which IT can help and serve society.

  Understand and analyze the services offered by the eCitizen portal.


  Page No.
Introduction  1
Background Note 2
The eCitizen Portal 3
The Challenges Faced and Measures Taken 5
Reaping the Benefits 6
The New Initiatives 7
Exhibits 9


eCitizen, portal, e-government, Government of Singapore, Stockholm Challenge Award, 2002, one-stop shop, information, services, government departments, portal, benefits, project, citizens, businesses.

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