Microsoft Corporation - Best Practices in Human Resource Management

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:


Case Code : HROB127 For delivery in electronic format: Rs. 300;
For delivery through courier (within India): Rs. 300 + Rs. 25 for Shipping & Handling Charges


Corporate Culture / Work Force Diversity/ Employee Retentione
Case Length : 13 pages
Period : 2002-2009
Pub Date : 2010
Teaching Note : Not Available
Organization : Microsoft Corporation
Industry : IT
Countries : US


The case examines the best practices in human resource management (HRM) at the US based Microsoft Corporation (Microsoft). The company was ranked 38th in the Fortune's list of '100 Best Companies to Work For' published in January 2009. Microsoft had a strong organizational culture which supported work /life balance and helped boost employee morale.

The company also had a well planned employee retention strategy which was considered among the best in the industry. It offered various benefits to its employees including health insurance, ESOPs, flexible working hours, discounts on several products and services etc. The company also promoted corporate diversity.

The case ends with a discussion on the challenges before Microsoft to continue its employee friendly HR practices in recessionary times where its customers are cutting back on IT expenditure adversely affecting its revenues and profitability.


Study the organizational culture and HR practices at Microsoft.

Examine how a company's culture can contribute in boosting employee morale.

Understand the retention strategies adopted by Microsoft.

Analyze the challenges faced by Microsoft on the HR front in recessionary times.


  Page No.
Best Company to Work For 1
About Microsoft 2
HR Practices at Microsoft 4
The Road Ahead 8
Exhibits 9

Key Words:

Microsoft Corporation, Employee Experience, Recruitment and Selection, Compensation, Employees Skill Building Programs, Corporate Culture, Work Environment, Employee Retention, Performance Reviews, Work/Life Balance Programs, Work Force Diversity, Attrition, Great Place to Work For

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