Some HR Dilemmas in Information Technology and Business Process Outsourcing Firms

Case Studies | Case Study in Business, Management, Operations, Strategy, Case Study

ICMR HOME | Case Studies Collection

To download Some HR Dilemmas in Information Technology and Business Process Outsourcing Firms case study (Case Code: HROB101) click on the button below, and select the case from the list of available cases:

Human Resource and Organization Behavior Case Studies
HRM Short Case Studies
View Detailed Pricing Info
How To Order This Case
Business Case Studies
Area Specific Case Studies
Industry Wise Case Studies
Company Wise Case Studies

Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:


Case Code : HROB101 For delivery in electronic format: Rs. 300;
For delivery through courier (within India): Rs. 300 + Rs. 25 for Shipping & Handling Charges


Human Resource Management/ Organizational Behavior, Managing knowledge workers, Stress Management, preventing data theft, curbing employee indiscipline
Case Length : 11 Pages
Period : 1983-2007
Pub Date : 2007
Teaching Note : Not Available
Organization : Not applicable
Industry : Information Technology/ Business Process Outsourcing (BPO)
Countries : India/ Global


This is a collection of three short case studies highlighting some dilemmas faced by HR professionals in managing knowledge workers, particularly in the Information Technology (IT) and Business Process Outsourcing (BPO) sector.

The first case study deals with the high stress levels experienced by employees in these sectors, the reasons for the same, and the strategies adopted by HR professionals to address this problem.

The second case study deals with the issue of data security and theft by employees. With most of the information being kept in electronic form it has become easy to steal the data, particularly by employees coming to the office with portable IT/storage devices.

The third case study deals with the problem of indiscipline among BPO workers in India which led some firms to explore the possibility of introducing alcohol testing and HIV testing measures. Whether it is efforts to prevent data theft or curb indiscipline, HR professionals have to be very tactful as any wrong move could affect employee morale leading to attrition and lower productivity. Moreover, measures such as introducing mandatory HIV testing could be perceived as discriminatory and even lead to discrimination in the workplace.


Understand some of the issues and constraints in managing knowledge workers

Understand the impact of high job stress on knowledge workers and the initiatives undertaken by some organizations to deal with this problem

Understand the issues related to data security and theft by employees and the dilemma faced by HR professionals in handling this issue

Understand issues such as disciplinary action and discrimination in the workplace


  Page No.
Caselet 1: Reducing High Stress Levels Among Employees 1
Caselet 2: Preventing Data Theft by Employees 5
Caselet 3: Curbing Employee Indiscipline 8

Key Words:

Information Technology (IT), Business Process Outsourcing (BPO), ITeS, Stress management, Job stress, Job satisfaction, absenteeism, Productivity, Attrition, Industrial espionage , Data theft, employee turnover, Stress-related disorders, Employee indiscipline, HIV testing , Discrimination

Caselet 1: Reducing High Stress Levels Among Employees - Next Page>>


Cases on Related Topics :- Pod Slurping: A New Dilemma for Organizations, Microsoft - Discrimination at the Workplace

Case Studies Links:- Case Studies, Short Case Studies, Simplified Case Studies.

Other Case Studies:- Multimedia Case Studies, Cases in Other Languages.

Business Reports Link:- Business Reports.

Books:- Textbooks, Workbooks, Case Study Volumes.