Diversity and Talent Management Practices at IBM

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:


Case Code : HROB089 For delivery in electronic format: Rs. 400;
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Diversity in the Workforce, Talent Management
Case Length : 14 Pages
Period : 1995-2005
Organization : IBM
Pub Date : 2006
Teaching Note : Not Available
Countries : US
Industry : IT


The case examines the diversity and talent management practices of the US-based IBM, the leading IT Company in the world. IBM figured in the Fortune magazine's list of "America's Most Admired Companies" in the year 2004. It was appreciated for recruiting and retaining the best talent across the world. IBM actively encouraged recruiting people from various social and cultural backgrounds irrespective of their age, sex or physical status. In the same year, IBM had developed a talent marketplace to effectively manage its workforce. The marketplace supported employees to find the most suitable job across different organizational units within the company.

Experts felt that the talent management initiatives of IBM would help it to gain competitive advantage in the long run as talent is the key differentiator in the IT industry.


To provide an understanding of diversity and its significance at the work place

To provide insights on how an organization can leverage diversity to gain competitive advantage

To understand the concept of talent management and its importance

To provide insights into how talent management initiatives can complement an organization's recruitment and retention policy


  Page No.
Introduction 1
Background Note 2
Work Force Diversity at IBM 4
Recruiting People with Disabilities 5
Work/Life Balance 6
Women in the Workforce 7
Talent Management 8
The Road Ahead 9
Exhibits 11


IBM, Workforce Diversity, Talent Management, Diversity Councils, Line Champions, Accommodation Assessment Teams, Work/life Balance, Job Sharing Policy, Equal Pay Act, Talent Marketplace, Human Capital Management, Recruitment, Employee Compensation

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