Human Resource Management Practices at the National thermal Power Corporation (NTPC) in India

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Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:


Case Code : HROB073 For delivery in electronic format: Rs. 400;
For delivery through courier (within India): Rs. 400 + Rs. 25 for Shipping & Handling Charges


Case Length : 24 Pages
Period : 2000-2005
Pub. Date : 2005
Teaching Note : Available
Organization : National Thermal Power Corporation
Industry : Utilities
Countries : India


The case discusses the various Human Resource Management (HRM) practices adopted by NTPC, India's largest and the world's sixth largest power generating company. It discusses the framework for human resource development in the company and the way it is linked with the company's overall corporate strategy. It details NTPC's practices relating to recruitment, employee training and development, mentoring, comprehensive benefits and work-life balance. It also describes how NTPC has established a culture of high performance, making the company the second most efficient power generator in the world. The case also explores the payoff arising from good human resource management as seen in the organization's performance.

The case concludes with a discussion on whether NTPC can further optimize its returns by modifying its HRM practices to prepare itself for the future.


The human resource management practices of a major Public Sector Undertaking

The need for employee development and the practices adopted by a major PSU toward this end

The importance of positive human resource management practices in employee retention

The effect of organizational culture on employee morale and high performance


  Page No.
A Great Place to Work! 1
Background Note 2
HR Practices at NTPC 4
The Power of HR: The Payoff 9
The Future 10
Exhibits 12


National Thermal Power Corporation (NTPC), Low Attrition Rate, Training and Development, Career Growth, Great Place to Work Trust Index, Mercer HR Consulting, Hewitt Associates, Human Resource Planning, Selection process, Power Management Institute (PMI), Employee Development Centers (EDCs), Organization Culture, NTPC Open Competition for Executive Talent (NOCET), 360 degree feedback system and Recruitment

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