IKEA's Innovative Human Resource Management Practices and Work Culture

Case Studies | Case Study in Business, Management, Operations, Strategy, Case Study

ICMR HOME | Case Studies Collection

To download IKEA's Innovative Human Resource Management Practices and Work Culture case study (Case Code: HROB066) click on the button below, and select the case from the list of available cases:

Human Resource and Organization Behavior Case Studies
HRM Short Case Studies
View Detailed Pricing Info
How To Order This Case
Business Case Studies
Area Specific Case Studies
Industry Wise Case Studies
Company Wise Case Studies

Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:


Case Code : HROB066 For delivery in electronic format: Rs. 500;
For delivery through courier (within India): Rs. 500 + Rs. 25 for Shipping & Handling Charges


Case Length : 15 Pages
Period : 1953 - 2005
Pub Date : 2005
Teaching Note : Available
Organization : IKEA
Industry : Furniture Retailing
Countries : Sweden


IKEA was one of the largest furniture manufacturers and retailers in the world, with operations in 32 countries (in early 2005). The company was well known for its stylish and innovative designs. It was the pioneer of furniture that could be dismantled and packed flat, to allow ease of transportation. IKEA's main strength was its committed workforce, which was often the source of the company's innovative concepts. IKEA adopted a positive approach toward human resource management. In the late 1990s and early 2000s, the company implemented several initiatives that promoted 'life balance' and diversity. The case discusses the innovative human resource management practices adopted by IKEA and describes its work culture.

Initiatives related to flexible work design, comprehensive benefits, quality of work life, and employee training and development are outlined. The case also discusses the prominent elements of IKEA's culture, such as diversity, openness, equality, cost consciousness, and competitiveness.


To understand the human resource management practices and work culture of a major furniture manufacturer and retailer

To appreciate the importance of positive human resource management practices in employee retention

To understand the need for employee development and to study the practices adopted by a major multinational company toward this end

To analyze the effect of culture on employee morale and the relationship between culture and innovation


  Page No.
Best Employer 1
Background 2
Human Resource Management Practices 3
Work Culture 7
The Payoff 9
Exhibits 11

Key Words:

Human Resource Management Work Culture Ingvar Kamprad Franchisee Model Swedish Companies Employee Retention 'Life Balance And Diversity' Benefits Policy 'Coworker Appreciation Day' 401(K) Policy Training And Development 'Paddle Your Own Canoe' IKEA Values Diversity and Creativity Advertising

Best Employer - Next Page>>


Case Studies Links:- Case Studies, Short Case Studies, Simplified Case Studies.

Other Case Studies:- Multimedia Case Studies, Cases in Other Languages.

Business Reports Link:- Business Reports.

Books:- Textbooks, Workbooks, Case Study Volumes.