HSBC's Restructuring in India

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Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:


Case Code : BSTR148 For delivery in electronic format: Rs. 300;
For delivery through courier (within India): Rs. 300 + Rs. 25 for Shipping & Handling Charges


Case Length : 12 Pages
Period : 1999-2004
Organization : HSBC India
Pub Date : 2005
Teaching Note : Not Available
Countries : India
Industry : Banking


The case discusses the operations of HSBC Group in India and the measures taken by HSBC India in recent times to achieve a faster growth.

It discusses in detail the reorganization program launched by Booker, the CEO of HSBC India to transform the conservative institution into an aggressive, performance-oriented one.

The case discusses in detail various internal reorganization measures including the introduction of new work principles, downsizing, organizational reshuffling and greater focus on potential growth areas.


The need for old and well-established organizations to change their outlook and the way they operate along with the changing times so as to compete with smaller, nimble-footed competitors successfully

Examine the restructuring program implemented by HSBC India to revive its financial performance

Critically analyze the strategies adopted by Niall SK Booker to make HSBC India an aggressive, performance-oriented organization

Chart a growth strategy for HSBC India in the near future


  Page No.
Introduction 1
Background Note 2
HSBC in India 3
The Restructuring 3
The Benefits 7
Looking Ahead 8
Exhibits 9


Case, HSBC India, HR Restructuring, Work Culture, Downsizing, Voluntary Retirement Scheme, Growth Strategy, Restructuring Program, Indian Banking Industry and Performance Orientation.

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