Unilever in India: Beyond Project Millennium

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:


Case Code : BSTA030 For delivery in electronic format: Rs. 500;
For delivery through courier (within India): Rs. 500 + Rs. 25 for Shipping & Handling Charges


Case Length : 20 Pages
Period : 1888 - 2004
Organization : Unilever, Hindustan Lever Limited (HLL)
Pub Date : 2004
Teaching Note : Not Available
Countries : India
Industry : Packaged Goods


Unilever's Indian subsidiary, Hindustan Lever Limited (HLL), is the country's largest fast moving consumer goods (FMCG) company. HLL has brands spread across 20 distinct consumer categories. The company touches the lives of two out of three Indians. In the early 2000s, HLL faced various concerns. Competition had become severe in segments such as soaps, detergents and oral care, where margins remain stagnant. In the foods and ice creams business, the company faced intense competition from well- entrenched local producers. HLL is in the midst of a major management and operational restructuring, at a time when it is locked in a bruising price war with arch rival Procter & Gamble in detergents and shampoo.

There is speculation that the current management structure is a holding operation until a permanent successor to the incumbent chairman, MS Banga is found, either from within HLL or from outside. It remains to be seen if the restructuring at the top level can help HLL turn things around in its favour.


  Page No.
Introduction 1
Background Note 2
Organizational Structure 3
Business Segments 5
Project Millennium 7
Brand Portfolio Restructuring 8
Human Resources 9
Leveraging the Internet 9
New Business Opportunities 9
Distribution 9
Technology 12
Changes at The Top 14
The Road Ahead 15
Exhibits -


Unilever, Hindustan Lever Limited (HLL), Project millennium, Corporate restructuring, Procter & Gamble (P&G), Strategy, Strategic management, Brooke Bond, Distribution, Information technology (IT), Brand portfolio restructuring, Leveraging Internet, Innovation, Surf, Nirma

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