Family-Owned Grocery Retailer Nugget Markets' Store Operations and Work Culture
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(Case Code: OPER071) click on the button below, and select the case from the list of available cases:
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Please note:
This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
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Case Details: |
Price: |
| Case Code |
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OPER071 |
For delivery in electronic format: Rs.
300;
For delivery through courier (within India): Rs. 300 + Rs. 25 for Shipping & Handling ChargesThemes
Store operations, Family-owned business, Work Culture |
| Case Length |
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17 Pages |
| Period |
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2005-2008 |
| Organization |
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Nugget
Markets, Inc. |
| Pub Date |
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2009 |
| Teaching Note |
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Not Available |
| Countries
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USA |
| Industry |
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Retail |
Abstract:
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This case describes the store operations and work culture at Nugget Markets,
Inc. (Nugget), a US-based family-owned grocery retail chain. It also focuses on
the employee empowerment initiatives and human resource management practices of
the company.
Since its inception in 1926, Nugget had created a niche for itself with its
focus on providing high quality and specialty products in stores that were
famous for their ambience and interiors. Nugget thrived for generations and
attracted a loyal customer following, which enabled it to maintain a niche for
itself in a market crowded with aggressive competitors.
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Over the years, the company also focused on
creating an employee-friendly work culture. After taking over as
the president and CEO of the company in 1996, Eric Stille (Eric)
built on the strengths of the company and brought about further
changes in the operations. Many of these changes attracted the
attention of the industry observers. The company gained
recognition for its retail operations and also featured for
three consecutive years (2006-2008) on the Fortune Magazine's '100 Best Companies to Work for' in the USA.
The case examines the elements of Nugget's store operations and
work culture and how these have contributed to its business
success and toward making it a great place to work. The case
concludes with the future prospects of Nugget and the issues and
challenges faced by Eric as he planned to grow further by
expanding across new locations.
Issues:
» Study the key aspects of the retail operations of Nugget Markets and analyze
the reasons for the company's success.
» Analyze the factors that contributed to a strong work culture at Nugget.
» Understand issues related to work organization such as employee empowerment,
team-working, flexible working, control versus commitment, etc., and how these
contribute to the success of a firm.
» Examine the steps taken by Nugget to ensure employee satisfaction.
» Understand the issues and challenges involved in running a family-owned
business.
Contents:
Keywords:
operations, team, Work culture, Organizational culture,
Nugget Market, Grocery retailer, Retail Industry, Price Challenge Scoreboard,
100 Best Companies to Work For, 'Fresh to Market', Food 4Less
Best Company to Work For
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