The Six Sigma 'Plus' Quality Initiative at Honeywell


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Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:

Price:

Case Code : OPER024 For delivery in electronic format: Rs. 400;
For delivery through courier (within India): Rs. 400 + Rs. 25 for Shipping & Handling Charges

Themes

Quality Management TQM/ISO
Case Length : 16 Pages
Period : 2003
Organization : Amazon.com
Pub Date : 2003
Teaching Note : Available
Countries : USA, Global
Industry : Online Retailing

Abstract:

The case examines the implementation of the 'Six Sigma Plus' quality management system at the leading US-based technology and manufacturing company Honeywell International. It gives detailed information regarding the quality management systems followed at AlliedSignal and Honeywell, [Six Sigma and Honeywell Quality Value (HQV, based on the Malcolm Baldrige Quality Model and the European Foundation for Quality Management) respectively] before they merged to form Honeywell International in 1999. The case then discusses the evolution and implementation of Six Sigma Plus (a program formed by integrating the best of Six Sigma and HQV) at Honeywell International.

It studies the reasons that hampered the implementation of the initiative mid-course, and details the efforts taken to put it back on the track. Finally, it examines the results of the initiative and Honeywell International's future business perspectives.

Issues:

Examine the various facilities offered and the technologies adopted by online shopping sites

Understand the value propositions adopted by e-tailing ventures and their importance in e-commerce activities

Contents:

  Page No.
Integration of Forces 1
Background Note 2
Marrying Two Quality Initiatives 4
Developing and Implementing Six Sigma Plus 7
Results & Problems 9
Putting Honeywell back on Track 10
What Lies Ahead? 11
Exhibits 13

Keywords:

Six Sigma Plus, quality management system, US-based, technology, manufacturing, Honeywell International, AlliedSignal, Honeywell, Six Sigma, Honeywell Quality Value, HQV, Malcolm Baldrige Quality Model, European Foundation for Quality Management, hampered, mid-course, track, results

Integration of Forces - Next Page>>

 

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