Assessing Loss Due to Theft

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Case Details:

Case Code : INS001
Case Length : 04 Pages
Period : 2003
Pub Date : 2003
Teaching Note : Available
Organization : Varied
Industry : Insurance
Countries : India

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Lakhani Watch Company and Sravya Watch Company were adjacent watch shops in Hyderabad. Both the shops vied with each other for market share. The owners of both the shops were close family friends. It was impossible for any function to be held in either family without the presence of the other family.

The owners of both the shops were looking forward to the new season for more business. Sales over the previous two months had been a bit dull because of the off-season period. The demand for watches was expected to increase during the upcoming marriage season, when customers would purchase watches for themselves or for their family members, or to give as gifts to their near and dear ones. Both the shops were trying innovative methods to promote their products and thereby capture the market.

Slowly, as expected, sales began picking up. One day, Shobha Rao, wife of Narayana Rao, owner of Lakhani Watch Company, invited Shilpa Chetty, wife of Sunil Chetty, owner of Sravya Watch Company, to her house for some function. Unfortunately, during the function the two ladies got into an argument. This soon developed into a major quarrel. Although the two were good friends, differences crept in between them, which gradually engulfed both the families.

One day, when business was at its peak, Rao noticed some unusual activity on the road. He saw five persons with tapes and other measuring equipment...

Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.